Open to opportunities · Chennai, India

Implementation lead who builds what he deploys

20 enterprise SaaS rollouts across the UK, US, and Middle East. 9+ years bridging business requirements and technical execution — on-site and remote. Now building AI-native tools that solve the problems I've lived through.

Implementation Lead Business Analyst Account Manager Customer Success
20
Enterprise implementations delivered
End-to-end · Scoping → Go-live
$230K
Monthly savings from defect prioritization framework
At Amazon · Catalog operations
4
AI-powered products built & shipped
FM Engine · Parabls · AI Config Assistant · FAAX
3
Regions delivered across
UK · US · Middle East · On-site & remote

Work history

Where I've delivered

Nov 2021 — Present
Facilio
CMMS · SaaS
Lead, Product Implementation
  • Spearheaded 20 end-to-end enterprise CMMS/SaaS rollouts for mid-to-large clients — full lifecycle ownership from scoping through post-go-live support.
  • Facilitated client workshops with executives and operational teams; translated requirements into BRDs, solution designs, and WBS-based project plans.
  • Engineered and tested SaaS configurations tailored to each client, driving adoption and smooth maintenance operations.
  • Acted as the internal voice of the customer — bridging clients with product, engineering, and design to drive continuous improvements.
Key initiative

Conceptualized a use-case-driven implementation framework with complexity scoring and effort models — enabling pre-sales to scope accurately, auto-calculate timelines, and cut BRD/UAT ambiguity.

Revenue impact

Identified unaccounted scope-change efforts and built a tracking mechanism. Collaborated with Sales to introduce pre-purchased Professional Services credits — converting informal changes into billable units.

Global delivery

Travelled on-site to Saudi Arabia for a half-million dollar engagement and to the UK for MHA — field requirement gathering, stakeholder workshops, and go-live training across UK, US, and Middle East.

Pilot → Enterprise conversions

4 of 5 pilots converted to full-scale enterprise rollouts — through structured discovery, early value demonstration, and deep stakeholder alignment during the pilot phase.

May 2016 — Oct 2021
Amazon
E-Commerce · Ops
Senior Catalog Specialist
  • Managed and resolved catalog and procurement defects for Amazon Fresh, Amazon Pantry, and Prime Now — directly improving operational efficiency.
  • Designed a defect prioritisation framework using product forecasts, inventory value, and glance views — yielding an estimated $230K in monthly savings.
  • Streamlined defect reduction by identifying SOP gaps, reducing invalid case assignments between support teams by ~50 per day.

Projects

Things I've built

FM Engine
WhatsApp-First CMMS

Zero-training facility management platform. Residents report maintenance issues via WhatsApp — informal chat messages triaged into structured professional service requests. Multi-tenant architecture.

React 19SupabaseGemini FlashTwilioVercel Edge
Parabls
Conversational AI Job Platform

AI-driven "conversation-first" job search. Zero-form onboarding via AI chat generates profiles and ATS-optimised resumes. Narrative-based fit scores and transparent application tracking.

ReactNode.jsOpenAIAdzuna APITypeScript
AI
AI Config Assistant
Enterprise Support Tool

AI-powered assistant that lets support teams query enterprise platform configurations in natural language — eliminating dependency on implementation engineers post go-live.

XMLRAGNLPInternal tooling
FX
FAAX
AI-Assisted Options Trading Platform

Bridges the gap between raw trading interfaces and disciplined strategy-driven execution. Users define structured trading blueprints — AI monitors conditions, generates setups, and drafts trades for human approval.

Strategy blueprintingReal-time AIRisk managementHuman-in-loop

Capabilities

What I bring

Implementation & Delivery
End-to-end SaaS implementation
Project planning & WBS
UAT design & go-live support
SOP development & standardisation
CMMS / facility tech expertise
Business Analysis
Requirements gathering (BRD)
Solution design & scoping
Stakeholder workshop facilitation
Complexity scoring & effort models
Process improvement & gap analysis
Client & Account Management
Executive stakeholder engagement
Cross-functional team leadership
Change management & adoption
Revenue tracking & PS billing
Post-go-live relationship management
Technical
SaaS configuration & system integration
JavaScript-like UI scripting
API integrations
Supabase · React · Tailwind
Prompt engineering & LLM tooling
Tools & Workflow
Notion / Jira / project tracking
Vercel · GitHub · CLI tools
AI-enhanced documentation workflows
System integration & API tooling
Education
M.Tech — Embedded Systems Hindustan University, Chennai
B.E — Electronics & Communication Balaji Institute of Engineering & Technology

Book a call

Let's talk

30 minutes. No agenda needed.

Whether you're hiring, evaluating, or just want to understand how I work — pick a slot and let's have a conversation.

30 minutes
Google Meet / Phone
Roles: Implementation · BA · Account Management
Open booking page ↗

Let's talk

Open to the right opportunity

I'm looking for my next challenge

Targeting roles in implementation leadership, business analysis, or account management — ideally at a company where enterprise depth meets product thinking.

Based in Chennai. Available for hybrid or remote roles.